Question: I need a solution to reduce customer support queries by a significant margin, do you know of any AI-powered tools that can help?

One of the best is Forethought, an all-purpose AI-powered customer support tool that automates work, improves resolution rates and slashes support costs. Forethought's tools include Solve for automated responses, Triage for assessing intent and routing tickets, Assist for summarizing and suggesting responses, and Discover for workflow optimization. It can be used with top helpdesks like Zendesk, Salesforce and ServiceNow, and is well suited for e-commerce and SaaS businesses.

Another is Verloop, a conversational AI tool to automate customer support. Verloop.io personalizes and contextualizes conversations with features like automated chat and voice support, live chat, bot builder and NLP-powered FAQs. It's designed to deflect a significant portion of support requests, so live agents aren't as overwhelmed and customers are happier. It's good for e-commerce, banking and travel.

My AskAI is another useful tool that integrates with live chat services like Intercom, Zendesk and HubSpot. It deflects up to 75% of support requests, so live agents have fewer tickets to handle and can spend more time on higher-priority work. Its features include a seamless handoff of chat history, automated content integration, instant verified AI answers and support for multiple languages. It's designed to lower support costs without hurting customer satisfaction.

For e-commerce companies, DigitalGenius offers AI-powered customer service automation. It offers immediate care and personalized answers to pre- and post-purchase questions through conversational and visual AI. DigitalGenius also integrates with shipping carriers and ecommerce platforms to quickly answer customer questions. The company's proactive AI and Flow Builder tool lets businesses identify and resolve issues before they become problems, which means lower resolution times and higher customer satisfaction.