Question: I'm looking for a solution that offers AI-powered customer service and tech support to improve customer satisfaction and loyalty.

If you're looking for a more powerful AI-based customer service tool, Ada is a top contender. Ada automates support on multiple channels -- website, mobile app, social media, SMS and phone -- so companies can onboard and measure AI-powered agents that handle more than 70% of issues. With features like AI coaching, voice and email automation, and multilingual support, Ada can lead to higher customer satisfaction and lower operational costs.

Another contender is Helpshift. The all-in-one service combines self-service, conversational support and ticketing into one customer experience. Helpshift includes AI-powered tools like Self-Help AI, Language AI and Agent AI Copilot. The service also includes a Help Center with AI-powered article recommendations and real-time analytics to ensure support is effective and costs are low.

If you want an AI-first approach, Intercom offers tools to improve customer service with an AI-powered inbox, AI copilot and AI analyst. With its Learn-from-Every-Interaction feature, Intercom gets smarter over time, so it's a good fit for financial services, e-commerce, software and health care companies.

Last, Forethought is a good option for automating mundane work and improving customer support productivity. It offers tools like Solve for simple questions, Triage for assessing intent, Assist for agent help and Discover for workflow optimization. Forethought integrates with top helpdesks and promises strong return on investment and productivity improvements.