Question: I'm looking for a solution that integrates AI capabilities into my application to improve user experience and reduce support tickets.

If you want a solution that brings AI to the party to make customers happier and cut support requests, Ada is a good option. It's an AI-powered customer service automation tool that can resolve more than 70% of customer service requests on its own. With voice and email automation, multilingual support and AI coaching, Ada helps you cut costs and improve customer satisfaction. It can be integrated with existing knowledge bases and data from other business systems for personalized, accurate interactions.

Another powerful option is Forethought. This AI-powered customer support tool automates repetitive tasks and improves resolution rates with tools like Solve for simple questions, Triage for intent assessment, Assist for agent productivity, and Discover for workflow optimization. Forethought integrates with popular helpdesks like Zendesk and Salesforce, and it's designed to optimize workflows, lower support costs and boost productivity for e-commerce and FinTech companies.

Ultimate is another top contender with generative AI abilities that automate more than 60% of support requests across multiple channels. Features like UltimateGPT for FAQs, Dialogue Builder for custom dialogues and an Analytics Suite for optimizing performance make it easier to run support operations. Ultimate integrates with any CRM, so businesses can scale support and expand into new markets with multilingual support.

If you want a full-featured customer service platform, check out Helpshift. It combines self-service, conversational support and ticketing into one best-in-class experience. Helpshift also offers AI-powered tools like Self-Help AI, Language AI and AI Copilot for agents, along with a suite of analytics and reporting tools. The platform is designed to lower support costs and boost agent productivity, making it a good option for companies that want to improve their customers' experience.