Question: Is there a solution that uses AI to identify gaps in customer service and ensures consistent quality across all support agents and languages?

Klaus is an AI-based customer service quality assurance system that automates the process of finding gaps in customer service and fixing them. It offers a range of tools, including an AI Suite, Coaching Suite and Analytics and Insights, designed to improve support quality. Klaus features include plug and play quality management, AI-based quality management, targeted manual QA, analytics and trends, and coaching and learning. The system covers 100% of interactions, spots top and bottom performers, and makes systematic improvements to resolution time, interactions per case, and customer satisfaction.

Another strong contender is Ada, an AI-based customer service automation system that replaces traditional scripted chatbots with AI-based customer service. Ada connects to existing knowledge bases and data from other business systems to offer customers personalized answers to their questions. It supports more than 50 languages and offers automated resolution measurement, AI coaching and expansion to multiple channels. Ada customers have reported a 2x increase in automated resolution rate and a 5x ROI in 12 months.

Forethought is an AI-based customer support system that automates routine tasks, improves resolution rates and lowers support costs. It offers tools like Solve for automated responses, Triage for evaluating customer intent, Assist for AI-generated ticket summaries and Discover for analyzing unstructured data. Forethought integrates with popular helpdesks and is geared for e-commerce, SaaS and FinTech businesses, with an average 15x return on investment and 64% average deflection rate.