Question: Do you know of a solution that uses AI to analyze customer sentiment and flag potential issues before they escalate?

Syncly is a great platform for AI-powered customer feedback management. It's got features like dynamic sentiment analysis, automated tagging of critical issues, and real-time insights. By aggregating feedback from multiple sources, Syncly helps businesses identify pain points and improve the customer experience proactively.

Another strong contender is Anecdote, which uses its own Natural Language Processing Engine to analyze feedback from a variety of sources, including App Store reviews and social media. It offers real-time insights, customizable alerts and semantic search, and is a good option for reducing churn and improving customer satisfaction.

If you want something more lightweight, Sauce automates the collection and analysis of customer feedback, delivering insights in minutes. It integrates with Slack, Intercom and Zendesk, and supports real-time clustering and segmentation, so it's a good option for teams trying to boost product adoption and customer retention.