Question: Is there a CRM solution that uses AI to provide insights and personalized content for customers, and also integrates with other business apps?

If you're looking for a CRM that uses AI to offer customer interactions and content insights, Salesforce is a good all-purpose option. It spans marketing, sales and service teams on one system and offers AI tools like Einstein, AI Copilot and Data Cloud to offer personalized experiences in real time and to better engage customers through its Slack integration.

Another AI-infused CRM is SugarCRM, which focuses on sales, marketing and service team alignment. It offers AI-based predictions to understand customers better, deep configuration options and a secure cloud foundation. SugarCRM also integrates with many tools and services so you can automate workflows and run campaigns for better customer experiences and growth.

If you're trying to improve customer service, Kustomer is worth a look. It offers AI-powered automations, omnichannel messaging and a single customer view. With integrations with more than 60 apps and features like AI-powered chatbots and proactive support, it's designed to help agents work more efficiently and customers get what they need. That could be good for companies that want to modernize their customer service operations and reduce the number of support requests.