DigitalGenius is an AI-powered customer service automation platform that's good at providing immediate help and personalized answers to questions before and after a purchase. It's got deep integration with lots of other software and uses generative AI for empathetic and personalized interactions. The platform can help ecommerce companies deliver a better customer experience, lower resolution time and boost customer satisfaction.
Another option is Verloop.io, a conversational AI platform for automating customer support. It offers automated chat and voice support, agent empowerment tools and contextual conversations. Verloop.io is good for companies in a variety of industries, including e-commerce, banking and travel, and can help with response times, handle times and overall customer satisfaction.
And then there's Ada, an AI-powered customer service automation platform that replaces traditional canned chatbots. It can integrate with existing knowledge bases and respond with personalized answers to customer questions. Features include voice and email automation, multilingual support and AI coaching, making it good for a broad range of industries like e-commerce, fintech and SaaS.