Question: Is there a platform that offers AI-powered chat and data visualization to help me understand my customers better?

CustomerIQ is an AI-powered platform for marketing and product teams. It collects, analyzes and quantifies customer feedback from sources like Slack, Hubspot and Zendesk. Features like AI-powered highlight extraction, filtering and search let teams process and understand customer data, spot feature requests and take action. CustomerIQ also includes tools for team alignment, an AI assistant, and document collaboration, so it's good for teams trying to get a handle on customer feedback.

Another good option is Haptik, a Conversational CRM that uses Generative AI for customer lifecycle management across industries. It includes tools like Gen AI Web Q&A for customer support, Gen AI Sales Assistant for personalized buying advice and Intelligent Analytics for performance monitoring. Haptik also spans multiple channels for customer engagement, including WhatsApp, Facebook Messenger and Google Business Messages, so businesses can generate leads and improve customer satisfaction.

If you're more data focused, Athena is an AI-native analytics platform that speeds up analytics workflows. It's got a chat interface for querying data, creating data visualizations and working with a team. Athena automates workflows with natural language processing and has tools for creating custom reports and making data-driven decisions. It's good for companies that want to improve analytics without manual processes.