Question: Is there a platform that offers AI-powered call quality analysis and actionable insights to improve sales performance?

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Chorus

Chorus is a high-end Conversation Intelligence platform that uses machine learning to record and analyze customer conversations, including calls, meetings and emails. It can provide detailed call analysis, win/loss analysis and sales call coaching, and can help you learn how to improve sales and training. Chorus integrates with Zoom and offers a free trial, so it's a good option for remote work.

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Invoca

Another option is Invoca, which offers call tracking and analytics to help you get more revenue out of phone calls. With AI-powered conversation insights, custom AI models and agent call scoring, Invoca can help you optimize sales operations and improve contact center close rates, appointments booked and marketing-driven leads. The company positions the product to integrate with other martech tools to improve CRM and CDP abilities.

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Wonderway

If you're looking for a more sales coaching focus, Wonderway offers AI-powered sales call analysis that can provide immediate feedback to sales reps. It can integrate with popular dialers and conversation intelligence products to create customized training programs and automate manual call reviews. It's good for companies that want to improve sales training and coaching without a lot of extra work.

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Ringover

Last, Ringover offers a cloud-based conversation platform that consolidates calls, SMS and video conversations. The AI-powered call analysis and transcription abilities can help you work more efficiently and get a better handle on communication. Ringover can integrate with CRM tools and other software, and it's good for sales, customer service and staffing teams that want to improve communication and sales.

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