Question: Do you know of a platform that uses AI to automate and augment customer service work, ensuring quick and accurate responses?

If you're looking for a platform that uses AI to automate and improve customer service, Ada is a top contender. This AI-powered customer service automation platform replaces traditional scripted chatbots with AI-powered answers that can handle more than 70% of customer requests on their own. It connects to your existing knowledge bases and business systems to offer personalized and relevant answers, works in more than 50 languages, and can span multiple channels like web, mobile, social, SMS and phone. Ada has shown impressive results, including a 2x increase in automated resolution rate and $2.7 million in annual savings.

Another strong contender is AptEdge, which uses Generative AI (GPT) to turn apps into answers that support agents can use. AptEdge addresses common customer support pain points by reducing ticket volume, speeding up resolution times and boosting customer satisfaction. It comes with a GPT Answer Engine, Edge Automation and Predictive Analytics to help with first contact resolution and average handle time. It integrates with popular tools like Salesforce, Zendesk and ServiceNow, so it's a good choice for enterprise customers looking to improve their customer service and cut costs.

ASAPP also offers a range of AI-powered solutions that combine automation with human agent expertise to help customers get the best possible experience. Its features include generative automation, real-time guidance and the analysis of customer interaction data. ASAPP has shown strong results, including a 61% augmentation rate and a 14% improvement in CSAT, so it's a good choice for contact centers looking to increase productivity and customer satisfaction while ensuring regulatory compliance.

If you're in the e-commerce business, DigitalGenius offers AI-powered customer service automation designed for pre- and post-purchase questions. It's tightly integrated with a variety of platforms and offers visual AI for defect detection and generative AI for empathetic customer interactions. DigitalGenius helps ecommerce companies improve customer satisfaction, reduce resolution time and increase loyalty through proactive AI that resolves issues before they become problems.