Question: Do you know of a platform that offers advanced analytics and team collaboration features to elevate customer service?

If you're looking for a platform with more advanced analytics and team collaboration tools to help you deliver better customer service, Kustomer is worth a look. It offers an all-in-one CRM platform with tools like omnichannel messaging, a unified customer profile, AI-driven automations and advanced reporting and analytics. The tools are designed to increase agent productivity, reduce operational costs and personalize customer interactions.

Another option is Sprinklr, a unified AI-powered customer experience management platform. It includes a range of products like Sprinklr Service for customer service, Sprinklr Social for engagement and Sprinklr Insights for real-time consumer insights. The platform is designed to increase productivity and customer satisfaction by consolidating governance and using advanced AI models.

If you want to go the automation route, Forethought offers an AI-powered customer support platform. It includes tools like Solve for automated responses, Triage for routing tickets, Assist for AI-generated ticket summaries and Discover for optimizing workflows. Forethought integrates with leading helpdesks and promises to cut support costs dramatically while increasing productivity.

Last, SearchUnify is notable for its unified cognitive platform that uses AI and machine learning to improve enterprise search, customer support and self-service. It includes intelligent cognitive search, real-time analytics and AI-powered applications, which can help lower average handle time, increase first call resolution and maximize customer service ROI.