Question: I'm looking for a 24/7 customer support solution that can handle multiple languages, do you know of any options?

For a 24/7 customer support solution that spans multiple languages, Auralis is a top choice. It supports more than 100 languages and includes features like in-app messaging, Support CoPilot, Insights Dashboard and Website Chat, and integrates with existing help desk software. Auralis supports agent handoff, 24/7 support and deeper insights, making it a good choice for companies that want to grow their customer support operations.

Another top option is Verloop.io, which automates chat and voice interactions and handles multilingual conversations. It offers automated chat and voice support, agent empowerment tools and contextual conversations, and is well-suited for e-commerce, banking and travel companies. Verloop.io has shown improvements in response time, handle time and customer satisfaction.

Last, Ada offers AI-powered customer service automation that spans more than 50 languages. It can be integrated with existing knowledge sources and data from key business systems, and offers personalized responses and scalable customer service across web, mobile, social, SMS and phone channels. Ada has shown strong results, including a 2x increase in automated resolution rate and $2.7 million in annual savings.