Question: I'm looking for a solution that provides 24/7 customer support and improves customer satisfaction, do you know of any options?

If you need a solution that offers 24/7 customer support and high customer satisfaction, Auralis is a great choice. It uses conversational AI to automate customer support, answering up to 70% of customer inquiries instantly and reliably. Auralis' in-app messaging, Support CoPilot, and Insights Dashboard ensure a seamless integration with existing help desk software and supports over 100 languages. This is a great choice for companies of all sizes looking to scale their customer support efficiently and improve their customer experience.

Another top contender is Netomi, an enterprise-grade AI-powered customer service platform. Netomi automates support across multiple touchpoints, including email, chat, messaging, SMS, social media, and voice. It integrates with existing agent desks, CRM, and business systems, and offers features like real-time omnichannel intelligence and goal-driven generative AI. Netomi has demonstrated success in improving customer experience, including a 50% increase in support team capacity and a 90% resolution rate.

Haptik is also a good option, particularly if you're looking for a powerful Conversational CRM. Haptik uses Generative AI to offer a range of customer lifecycle management tools, including Gen AI Web Q&A for fast and accurate support, Smart Agent Chat for productive agents, and Intelligent Analytics for performance monitoring. With support for multiple channels including WhatsApp, Instagram Direct, and Google Business Messages, Haptik helps businesses generate leads, improve customer satisfaction, and optimize operational efficiency.

For a hybrid approach, boost.ai offers an enterprise-ready conversational AI solution that combines human and virtual agents for personalized customer interactions. It can handle high traffic volumes while keeping costs low and integrates well with existing systems. With features like omnichannel consistency, 24/7 coverage, and a user-friendly conversation builder, boost.ai is designed to increase self-service rates and automate customer service while maintaining high-quality interactions.