If you're looking for something besides Watermelon, LivePerson is a good contender. The company's conversational AI platform is designed to help businesses move to digital-first customer interactions and to improve engagement and results. The platform is good at automating routine customer intents, cutting costs by 50% and boosting customer satisfaction. LivePerson also handles multichannel interactions and offers detailed analytics to help you understand customers' needs and preferences.
Another good candidate is alphachat, which automates customer support with live chat abilities. It can handle multiple languages and integrate with customer service tools to help you work more efficiently. alphachat's features include customizable chat widgets and AI-powered responses, so it's a good fit for companies with a high volume of customer inquiries.
You could also take a look at Verloop.io, which has a broader range of features for automating customer support. It includes automated chat and voice interactions, agent empowerment tools and multilingual support. Verloop.io's focus on contextual conversations and real-time monitoring can lead to big improvements in customer satisfaction and shorter support times, so it's a good choice for e-commerce, banking and other industries.
If you want something more flexible and customizable, take a look at Chaindesk. This no-code platform lets you create your own AI chatbots trained on your business data to handle customer support, lead generation and team workflows. Chaindesk features include omnichannel conversations, human handoff and integration, so it's a good choice for businesses that want to automate their customer interactions.