If you're looking for a Viff alternative, MARA is another top contender. This AI-powered review management system offers personalized responses, review analytics and brand voice adaptation. It's designed to free up time and improve customer interactions, and can help you reach 100% response rates. It's available in multiple languages and has customizable reply automation rules and daily notifications, too. It's a good option for hospitality businesses.
Another top choice is Autoreviews AI, which lets you automatically respond to customer reviews and feedback on multiple sites like Yelp, Google and TripAdvisor. The tool streamlines review management and offers insights you can act on. It ensures your responses sound in your brand's voice, a potentially powerful way to improve your online profile and customer satisfaction.
If you're looking for something more geared toward marketing, Amazely offers a service that can improve your online profile and attract more customers with authentic social posts, review collection and automated responses to negative reviews. It integrates with Square and other tools, too, so it's suitable for businesses of all sizes. If you want to build review management into a broader marketing effort, it could be a good choice.