If you're looking for a Qualli alternative, Anecdote is a good option. It can provide real-time customer feedback analytics and can track and analyze feedback from multiple channels like App Store reviews, support tickets and social media. The company's proprietary Natural Language Processing Engine can spot bugs, sentiment trends and areas for improvement. Anecdote can integrate with more than 65 feedback sources and offers features like AI tagging, survey analysis and semantic search, so it's a good option for companies trying to optimize the customer experience.
Another option is Sprig, an all-in-one product experience platform that can help companies get the most out of their products by using AI to gather and analyze feedback. It combines features like targeted surveys, replays and feedback collection to help companies spot trends in user feedback and behavior. More advanced features include customizable dashboards, templates and data integration to help companies optimize user experience and cut churn.
If you're looking for a centralized system to gather and analyze customer feedback, check out Enterpret. The company's adaptive AI models are trained to extract insights from a variety of data sources like social media, sales calls and support tickets. Enterpret offers a custom unified feedback taxonomy and semantic search, so product teams can focus on actionable feedback trends.
Last, ClientZen offers a customer feedback analysis platform that automates the cleaning, analysis and monitoring of feedback across the customer journey. It includes AI-powered data cleaning and tagging, real-time impact monitoring, and security features like GDPR compliance and data encryption. It's geared for teams in customer experience, support, product management and other areas, so companies can improve customer satisfaction and drive strategic development.