JRNI Alternatives

If you're looking for a different JRNI alternative, Braze could be worth a look. The customer engagement platform uses AI to orchestrate personalized, real-time interactions across channels like email, mobile app, SMS, WhatsApp and web messaging. With data activation, journey orchestration and real-time execution, Braze offers a scalable and secure foundation for optimizing onboarding, boosting engagement and improving acquisition.

Another contender is Engageware, an AI-powered customer engagement platform that helps companies create great customer experiences. Engageware automates customer service, releasing a huge amount of call center capacity and making employees more productive. It handles more than 98% of routine questions through a virtual assistant, offering 24/7 omnichannel support and improving customer satisfaction and sales conversions.

LivePerson is a conversational AI platform that can help businesses move to digital-first customer interactions. It can route voice calls to digital channels, cutting costs and improving satisfaction. LivePerson also gives agents full tools and intelligence, reducing agent churn and improving productivity, making it a good choice for contact center modernization.

If you're looking for a more all-purpose customer engagement option, check out MoEngage. This insights-led platform uses AI to optimize interactions and improve return on investment across channels. It includes customer insights and analytics, omnichannel communication and AI-powered campaign optimization. MoEngage is geared for enterprise brands in financial services, retail and other industries, and offers resources to help you improve your engagement strategy.