JRNI

JRNI is an enterprise appointment scheduling and event booking platform that helps companies personalize customer interactions across industries. It helps companies orchestrate the customer journey with appointment scheduling, queuing, analytics and event management. With AI and Natural Language Processing (NLP) technology, JRNI automates customer communication and event management, freeing up staff to focus on delivering exceptional experiences.

Some of the key features of JRNI include:

• AI-Powered Automation: Combines AI and NLP to handle customer communication and automate event scheduling.
• JRNI Events: Personalizes event bookings with customizable registration journeys and conversion-optimized user flows.
• JRNI Appointments: Schedules one-to-one appointments with customizable booking journeys and staff tools for efficient management.
• JRNI Queuing: Reduces wait times with intelligent virtual queues, allowing customers to join from any device and receive updates on their queue status.
• JRNI Analytics: Offers insights into revenue, conversions, and customer experience metrics to optimize appointments and events.

JRNI is powered by a robust analytics tool that helps measure the ROI of engagements. It has been proven to increase profit from engagements by $3.1 million and save up to 1,676 hours per year for customer experience teams. Customers have seen a 60% increase in engagements year-on-year.

JRNI is geared towards industries such as retail, banking, government and credit unions, helping to drive hyper-personalization and engagement. Its scalable platform is designed for global enterprises, handling their most valuable customer interactions.

JRNI is well-suited for marketers trying to measure campaign success, operations teams looking to optimize physical locations, and customer experience leads trying to drive foot traffic and loyalty. The platform has an intuitive interface, making it accessible for a variety of business roles.

By integrating JRNI, businesses can expect to streamline their customer engagement processes, increase revenue, and improve overall customer satisfaction.

Published on July 30, 2024