Dixa Alternatives

Unify customer interactions across multiple channels, including voice, email, and social media, in a single interface for seamless customer experiences.
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If you're looking for a Dixa alternative, there are plenty of other good options that offer similar all-purpose customer service options with AI-powered automation and multichannel support.

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Ada

One option is Ada, an AI-powered customer service automation platform that's good at automating more than 70% of customer interactions. It can tap into existing knowledge bases and business systems for personalized answers and supports web, mobile, social, SMS and phone channels. Ada customers have reported a 2x increase in automated resolution rate and $2.7 million in annual savings.

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Verint

Another option is Verint, a flexible and modular CX automation platform with tools like Channel Automation, Engagement Data Hub and Quality and Compliance. Verint's platform is designed to improve customer engagement and lower costs, making it a good fit for contact centers that want to improve the customer experience and operations.

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Forethought

Another option is Forethought, which offers tools to automate routine work and improve resolution rates. It integrates with leading helpdesks like Zendesk, Salesforce and ServiceNow, and has a high return on investment and big reductions in First Response Time. Forethought is a good fit for e-commerce, SaaS and FinTech businesses.

More Alternatives to Dixa

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Zendesk

Unifies customer interactions across channels, leveraging AI to deliver personalized experiences, faster issue resolution, and improved team productivity.

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DigitalGenius

Automates customer service tasks with deep integrations, visual AI, and generative AI, providing instant support and personalized answers to customers' questions.

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boost.ai

Automates customer service with personalized, scalable, and secure AI chat and voice bots, offering 24/7 support across all customer touchpoints.

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Yellow.ai

Automates customer service operations with a dynamic platform, providing quick and empathetic answers, fast agent support, and actionable insights for business leaders.

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Ultimate

Automates over 60% of customer support requests across multiple channels, delivering faster response times, improved efficiency, and personalized interactions.

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Cresta

Analyzes every conversation to extract insights and best practices, providing real-time guidance and automation to improve contact center operations and drive business results.

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helpix

Provides automated, intelligent customer service across multiple channels, responding immediately in customers' native languages with human-like conversations.

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EdgeTier

Monitors customer conversations in real-time, spotting problems and offering advice to improve agent performance and customer satisfaction.

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Customerly

Augments support teams with AI-driven chatbots, assistants, and automation, enabling faster and more accurate responses to customer requests while reducing costs.

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AptEdge

Automates and augments customer support with AI-powered answers, increasing productivity by 30% and customer satisfaction, while reducing ticket volume and escalation.

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My AskAI

Handles up to 75% of support requests, integrating with existing live chat tools to free up time and reduce costs with quick and efficient answers.

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Engageware

Automates customer service, offloads call center work, and increases employee productivity, providing 24/7 omnichannel support with a 98% resolution rate.

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Help Scout

Automates routine tasks, cuts resolution time, and smooths communication with AI-driven features, freeing your support team to focus on more personal, high-value work.

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Auralis

Automates up to 70% of customer support requests instantly, providing 24/7 accurate answers and support, while reducing handle time and increasing customer satisfaction.

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Dialpad

Streamline communication and customer support with AI-powered automation and coaching in one app.

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IntelSwift

Automate customer-facing processes with AI-powered chatbots, personalized product recommendations, and human handoff, transforming support centers into profit centers.

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Zingtree

Automates customer experience workflows, providing immediate self-service answers, speeding up resolution, and increasing agent efficiency through AI-powered decision trees.

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CM.com

Automates customer support and conversations with AI-powered chatbots, enabling personalized experiences across multiple channels without requiring coding expertise.

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Dixa

Automates customer service tasks, routing high-priority conversations, and provides agents with a single workspace for customer context and conversation history.

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Genesys Cloud CX

Unify customer and employee experiences across touchpoints with AI-driven omnichannel engagement, automation, and end-to-end journey management.

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Intercom

Automate up to 50% of support volume with AI-powered tools, and supercharge your inbox with instant help and accurate answers for 24/7 customer support.