If you're looking for a Chat Whisperer alternative, Haptik is a good option. It has a range of features, including Gen AI Web Q&A for rapid customer support and a Gen AI Sales Assistant for personalized purchasing advice. The platform can handle multiple communication channels, including WhatsApp, Instagram Direct and Google Business Messages, so it can be used for a variety of business needs. Haptik also offers smart analytics and a low-code interface for easy setup, which could be useful for companies looking to boost customer satisfaction and operational efficiency.
Another option is helpix, an intelligent customer service platform that spans multiple communication channels, including social media and live chat. It trains its AI using multiple data sources, offering human-sounding answers and improving customer experience with omnichannel communication. Helpix offers different pricing tiers for businesses of different sizes, so it's a flexible option for automating customer service and boosting customer satisfaction.
Alphachat is also an option. It's geared for automating customer support with live chat integration and multilingual support. The platform uses natural language understanding to rapidly and accurately answer customer questions, freeing up human agents to handle more complex issues. Alphachat is a good option for companies with a lot of customer inquiries, like telecommunications and banking.