CCC Intelligent Solutions Alternatives

If you're looking for another CCC Intelligent Solutions alternative, Verint has a broad customer experience (CX) automation platform. It uses AI to increase customer engagement, with tools like Engagement Data Hub to process interaction and experience data, Forecasting and Scheduling to predict demand, and Channel Automation for multichannel customer interactions. That makes it a good choice for contact centers seeking to improve customer satisfaction and reduce costs.

Another good alternative is Genesys Cloud CX, an AI-infused contact center platform for delivering good customer and employee experiences across many touchpoints. With tools like omnichannel engagement, contact center optimization and workforce engagement management, Genesys Cloud CX is used to improve response rates, first-call resolution and agent productivity, so it's a good choice for companies looking to modernize their customer service operations.

For those looking for insurance industry-specific options, Quanata has a contextual risk prediction and mitigation platform. Quanata uses AI-boosted modeling, real-time telematics and risk-based acquisition innovations to provide risk prediction and mitigation through digital experiences and telematics-based rewards programs. The platform is designed to improve risk insight and user behavior, benefiting both insurers and policyholders.

Also worth a look is ForMotiv, which offers behavioral analytics geared for the insurance industry so carriers can better predict customer intent and reduce premium leakage. The platform captures behavioral data signals and converts them into intent scores that can be used to guide the next-best-action for each applicant. That can help improve agent oversight and conversion rates.