If you want a direct link between WhatsApp and your e-commerce site for customer service, Libromi is a good choice. The company's AI-powered, no-code chatbot builder and automation tool for WhatsApp lets you automate checkout and payment processing through WhatsApp itself. It integrates with Shopify and WooCommerce e-commerce sites and offers bulk messaging and team inboxes to handle high volumes of customer conversations.
Another strong contender is Yalo, a conversational commerce platform that can help you sell more and build a better relationship with customers on WhatsApp. Yalo's Flow Builder lets you create and test conversational commerce flows, and its AI technology can help you engage customers and personalize interactions. It also has a sales desk to route shoppers to human agents and analytics to fine-tune conversational commerce strategies.
Last, Gupshup is a more general-purpose conversational engagement platform that automates customer acquisition, marketing, commerce and support across multiple messaging channels, including WhatsApp. Its Bot Studio lets you build custom conversational journeys, and the Agent Assist feature helps agents be more productive. Gupshup spans the customer journey, so it can be used in many industries.