Gupshup is a full-featured conversational engagement platform that supports more than 30 messaging channels, including WhatsApp. It offers features like Bot Studio for creating custom conversational journeys, Agent Assist for agent productivity, and Campaign Manager for multi-channel campaigns. Gupshup supports BFSI, retail and healthcare, among other sectors, with industry-specific solutions to help businesses increase customer lifetime value and reduce service costs.
Another contender is Haptik, which uses Generative AI to manage customer lifecycle in sectors like Retail, Fintech, Healthcare, Insurance and Travel & Hospitality. Haptik offers tools for fast customer support, personalized sales help and smart analytics. It supports multichannel engagement on channels like WhatsApp, Instagram and Google Business Messages, with the goal of improving customer satisfaction and operational efficiency.
If you're looking to optimize customer interactions, Aivo offers a powerful conversational AI platform with features like a no-code WhatsApp campaign builder, live agent integration and video chat support. Aivo is well suited for fintech, retail, ecommerce and telecom, reducing call center volume and improving efficiency while also ensuring compliance with security regulations.