Question: Do you know of a software that offers visual customer journey mapping to identify opportunities for growth and improvement?

TheyDo

If you're looking for software that lets you create a visual representation of a customer journey to spot opportunities for growth and improvement, TheyDo is a good option. The service offers a collaborative workspace for customer journey management, letting companies set strategy, plan and deliver customer journeys. It includes Journey AI to rapidly turn research into high-quality journeys, and it helps companies align teams around customer journeys so they can focus on high-ROI projects. The service also supports service design, product experience management, user story mapping and customer-centric backlog prioritization so teams can deliver experiences that customers love.

Contentsquare

Another contender is Contentsquare, a digital experience intelligence and analytics service. Contentsquare helps companies optimize and improve the digital experience they offer customers with zone-based heatmaps, customer journey analysis and product analytics. It offers AI-powered insights and immersive analysis that can be useful for reducing cart abandonment, boosting revenue and improving customer satisfaction. It integrates with other services and is used by more than 1.3 million websites and apps.

Additional AI Projects

InMoment

Captures and connects experience data from every touchpoint, generating richer insights and predicting customer intent to empower targeted actions.

MOCA

Creates dynamic audience segments and delivers personalized experiences using AI-powered marketing solutions and location intelligence.

Glassbox

Captures every digital interaction, providing a detailed, data-rich view of the customer journey to understand behavior and drive revenue growth.

Totango

Empowers customer success teams to drive sustainable revenue growth by optimizing customer journeys through AI-driven workflows and personalized interactions.

zenloop

Automates customer feedback analysis, identifying key drivers of satisfaction and dissatisfaction, and triggering targeted actions to improve customer experiences.

Dovetail

Centralizes customer data in a single repository, surfacing key moments and common themes to uncover unmet needs and drive data-driven product decisions.

Gainsight

Leverages AI-driven insights to personalize customer interactions, fuel growth strategies, and accelerate data-driven decisions, while incorporating human expertise for optimal results.

VWO

Optimize your online presence with targeted experiments and personalized interactions on websites and apps.

Insider

Combines customer data from multiple sources to build comprehensive profiles, predict behavior, and personalize experiences across multiple channels.

SegMetrics

Visualize customer journeys and optimize sales funnels with integrated data from multiple marketing tools, revealing how customers find and move through your funnel.

MoEngage

Personalize omnichannel marketing efforts with AI-optimized interactions, maximizing ROI and delivering tailored customer experiences across multiple touchpoints.

CrossEngage

Unify customer data, build predictive audiences, and deploy personalized campaigns across all touchpoints to foster long-term, profitable relationships.

Vitally

Vitally's all-in-one platform unifies customer data and workflow management for maximum productivity.

Aha!

Aha! offers a complete product management solution for efficient development and delivery.

Goodays

Tracks customer satisfaction across all channels, analyzes metrics, and provides actionable insights to help companies deliver on customer expectations and boost loyalty.

Jeda.ai

Collaborative, interactive canvas for creating, visualizing, and analyzing data, turning ideas into beautiful visuals and insights with advanced generative AI capabilities.

Mapp

Capture customer data, analyze with AI, and launch targeted marketing campaigns across channels with advanced personalization and automation.

Treasure Data

Unifies customer data from disparate sources into a single profile, leveraging historical interactions, real-time behavior, and AI-generated predictions.

Blueshift

Centralize customer data, automate marketing decisions, and deliver personalized experiences across channels in real-time with AI-driven decisioning and predictions.

Customers.ai

Identify up to 20% of anonymous website visitors with rich contact information, and remarket to them for a 30% conversion rate boost in just 30 minutes.

Ometria

Unifies customer data, enabling advanced segmentation and targeted cross-channel campaigns with AI-driven insights for personalized experiences and sustainable revenue growth.

Drift

Personalizes conversations across the buyer's journey, using conversational AI to automatically qualify and convert visitors with tailored experiences.