Question: Do you know of a travel marketing platform that offers a connected guest experience with customizable in-stay surveys and communication tools?

If you're looking for a travel marketing platform that offers a connected guest experience with customizable in-stay surveys and communication tools, TrustYou is a standout option. Their comprehensive suite includes a Customer Experience Platform (CXP) that analyzes surveys and reviews, a Customer Data Platform (CDP) that merges customer data, and a chatAI Platform for personalized recommendations. These features help hotels streamline guest interactions, improve customer satisfaction, and enhance the overall experience through AI-assisted feedback responses and targeted marketing efforts.

Another excellent platform is Sojern, which uses data and AI to help hotels, attractions, and destinations find, engage, and convert travelers online. Sojern offers unmatched traveler insights, AI-powered audience targeting, multichannel activation, and optimized marketing strategies to drive direct bookings and increase brand awareness. Its connected guest experience tools aim to maximize revenue through personalized engagement and targeted campaigns.

For a more AI-powered approach, Asksuite provides an omnichannel service platform designed to enhance service experiences and reservation sales productivity. By handling multiple communication channels, automating routine tasks, and using AI booking assistants, Asksuite aims to increase direct bookings, improve reservation team management, and boost sales and productivity. It supports various hotel roles and integrates with over 250 hotel tech stacks.

Lastly, InMoment offers an integrated customer experience solution that uses AI to gather and link unstructured and structured experience data from multiple sources. The platform includes AI-powered surveys, reputation management, and digital listening to provide a comprehensive view of the customer journey. This helps teams identify and address individual experience problems, unify omni-channel experiences, and predict customer intent, ultimately driving revenue growth and profitability improvements.