Question: I'm looking for a platform that integrates with Slack to streamline internal ticketing and customer support workflows.

If you want a tool that integrates with Slack to help you automate internal ticketing and customer support processes, Unthread is a great option. The tool converts Slack threads into tickets with a priority level and offers automated ticket tracking, SLA tracking and custom workflows through API and webhooks. It's geared for teams that handle customer conversations and tickets directly in Slack. The tool offers a wide range of integrations and is geared for customer-facing teams, IT support and internal helpdesk teams.

Another option is ClearFeed. The conversational support tool integrates with Slack and offers features like triage channels, SLA tracking and automated workflows. It also offers GPT-generated answers and private tickets for better customer and employee support. ClearFeed integrates with other tools like Zendesk, Jira and Salesforce, so it can handle a variety of support use cases, including customer Slack channels and IT help desks.

If you want to build an AI-native customer support experience, Markprompt is worth a look. It integrates with Slack and other tools like Salesforce and Zendesk, and offers features like automated ticket deflection, an assistant IDE for building AI models and performance monitoring. Markprompt is geared for companies that want to free up staff from routine work and improve overall support quality, and it's got security controls to get it into enterprise environments.

Last, BoldDesk offers a full help desk tool with AI and workflow automation to speed up customer support. It's got features like an end-to-end ticketing system, knowledge base, task management and an AI copilot for faster answers. Integrations with Slack and other tools support multilingual help desks and offer more advanced AI-powered tools to automate routine work and boost productivity.