If you want a system that can connect to widely used calling apps to monitor and analyze sales conversations, Gong is a top contender. The Revenue Intelligence platform uses AI to analyze customer interactions by phone, web conferencing, text message and website interactions. It records conversations so salespeople can get coaching suggestions and pipeline performance monitoring, and it works with more than 70 languages and many CRM tools.
Another strong contender is Sybill, an AI-powered sales assistant that updates CRM records, drafts follow-up emails and analyzes customer interactions. It can link to widely used tools like Zoom, Team, Gong and Salesforce, and offers features like real-time CRM updates, Magic Summaries that summarize calls, and follow-up emails drafted by AI. The tool can help keep CRM records up to date and offer salespeople useful new information to improve their work.
For a more complete system, check out Revenue.io. This AI-powered sales engagement and conversation intelligence system offers real-time advice and automation to help sales reps get the most out of their work. It can link to Salesforce and other tools for call recording, voice of customer software and guided selling. Features like automated sales engagement, real-time coaching and follow-up email automation can help sales reps work more efficiently and generate more pipeline.
Last, Chorus offers a more mature Conversation Intelligence platform that records and analyzes customer interactions by phone, meeting and email. With features like win/loss analysis, forecasting and sales call analysis, it can help sales reps improve their performance through continuous learning and improvement. It can link to Zoom and offers a useful tagging system so sales reps can get coaching advice and training for their team.