If you need a SaaS-based system to get omni-channel campaigns up and running and keep them running, Iterable is a top contender. The company's cross-channel marketing platform lets companies personalize customer interactions by combining real-time data from the web, email, SMS, in-app and other channels. With features like personalized messages, synchronized channels and dynamic campaigns, Iterable lets companies respond rapidly to customer data to convert and generate revenue.
Another strong contender is Braze, a customer engagement platform that uses AI to orchestrate personalized, real-time interactions across many channels. It combines data from different sources into personalized experiences and uses Sage AI to learn brand behavior and create on-brand content. With journey orchestration and cross-channel messaging, Braze lets you manage campaigns across email, mobile app, SMS, WhatsApp and web messaging, making it a good fit for retail, media, finance and travel.
ContactPigeon is another powerful option for managing omni-channel campaigns. The platform helps retailers personalize customer experiences and achieve predictable eCommerce and retail results. It has a centralized workflow management system for easy cross-channel campaigns and includes features like omnichannel outbound messages, unified customer profiles, dynamic segments and a predictive recommendation engine. The platform integrates with major eCommerce platforms like Shopify and WooCommerce and is designed to be user-friendly and GDPR-compliant.