If you're looking to lower customer support costs and offer 24/7 support in multiple languages, Ada could be a good fit. This AI-powered customer service automation platform can resolve more than 70% of customer inquiries automatically, supporting more than 50 languages. It offers features like voice and email automation, AI coaching and support across web, mobile, SMS and phone. Ada has shown success, including a 2x increase in automated resolution rate and $2.7 million in annual savings.
Another good option is Auralis, which automates customer support and offers 24/7 support with accurate answers. It supports more than 100 languages and offers features like in-app messaging, Support CoPilot and a Helpdesk Assistant. Auralis integrates with existing help desk software and offers benefits like agent handoff, multi-lingual support and deeper insights.
My AskAI is another good option, integrating with existing live chat software like Intercom, Zendesk or HubSpot to deflect up to 75% of support requests. It supports multiple languages, offers instant verified AI answers 24/7, and offers seamless handovers to human support agents. The tool's customizable chatbots and multi-channel support across email, live chat, Slack and Microsoft Teams make it a good option to improve customer support without replacing your existing tools.