Question: How can I reduce my call center costs while still providing excellent customer service?

If you want to lower your call center costs while keeping customer satisfaction high, LivePerson could be a good choice. The AI-powered service helps companies shift to digital-first interactions and can boost engagement and customer satisfaction. It can automate common customer intents, cut costs up to 50% and boost productivity by 25%. LivePerson also offers analytics to better understand customers' needs so you can personalize interactions and get better results.

Another powerful option is Forethought, which uses AI to automate routine work and make support more efficient. Forethought can integrate with helpdesks like Zendesk and Salesforce and offers tools like Solve for automated responses and Triage for prioritizing tickets. By automating simple questions and streamlining workflows, Forethought can help you lower support costs and raise resolution rates for a strong return on investment.

For a more flexible option, check out Ringly. This AI-powered phone agent system can handle a high volume of calls 24/7 and answer a broad range of questions. Ringly features include automated call handling, integration with your knowledge base and advanced analytics. The service is flexible, and pricing tiers vary, so it can accommodate businesses large and small looking to reduce customer service costs up to 80%.

Last, boost.ai offers a conversational AI service that scales to meet your needs to improve customer satisfaction and automate service. It offers personalized interactions through chat and voice bots, integrates with your existing systems and offers omnichannel consistency. With features like generative AI for creative answers and a hybrid approach that combines human and virtual agents, boost.ai can handle high volumes of traffic without breaking the bank.