Question: I'm looking for a way to reduce the number of basic support tickets, is there a tool that can help with that?

If you want to cut the volume of basic support requests, Forethought could be a good fit. This AI-powered customer support platform automates mundane work, boosts resolution rates and cuts support costs. It's got a range of features, including Solve for answering simple questions, Triage for evaluating customer intent, Assist for summarizing tickets with AI, and Discover for optimizing operations. It integrates with popular helpdesks like Zendesk and Salesforce, so it's a good fit for e-commerce, SaaS and FinTech companies.

Another good option is My AskAI, which integrates with live chat software like Intercom and Zendesk to deflect up to 75% of support requests. It's got customizable chatbots, immediate AI answers and the ability to hand over chats to human agents. It's designed to cut support costs and improve efficiency without disrupting existing operations, so it should be adaptable to whatever your needs are.

If you're looking for a full-featured CRM system, check out Kustomer. It's got AI-powered automations, a unified customer profile and omnichannel messaging. It's designed to increase agent productivity and decrease support volume, so it's good for companies of all sizes. The company says the platform integrates with more than 60 apps, and it's got advanced reporting and analytics to help you optimize your support operations.