Question: Can you recommend a platform that provides real-time feedback and reporting for customer surveys?

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Qualtrics

If you're looking for a platform that offers real-time feedback and reporting for customer surveys, Qualtrics is a great option. It offers a broad experience management suite with AI tools to capture and analyze data across many touchpoints. The platform includes tools like Conversational Feedback, Text Analytics Insights and real-time insights that can help streamline care journeys and improve employee engagement.

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Anecdote

Another top contender is Anecdote, a customer feedback analytics tool. It can integrate with more than 65 feedback sources to offer real-time insights and uses AI to analyze sentiment trends and bugs. Anecdote is geared for companies that want to reduce churn rates, cut support tickets and optimize the customer experience.

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SurveyNoodle

SurveyNoodle is another top option with an all-in-one survey creation and response analysis tool. It offers AI-powered survey creation, real-time feedback and advanced analytics. The tool is designed to scale and offers customizable reporting so you can easily collect and take action on customer feedback.

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ClientZen

If you want to go more automated, check out ClientZen. The tool automates the scrubbing and analysis of feedback from across the customer journey. It offers real-time impact monitoring and AI-powered data scrubbing, so it can be a cost-effective option for companies that want to streamline feedback analysis and get a better understanding of their customers.

Additional AI Projects

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InMoment

Captures and connects experience data from every touchpoint, generating richer insights and predicting customer intent to empower targeted actions.

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SurveySparrow

Engage customers in real-time, gather intelligent insights, and take data-driven actions with AI-powered conversational surveys and automations.

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Medallia

Uses machine learning to extract key insights from every interaction, spotting trends and prioritizing actions to drive customer loyalty and employee engagement.

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Sauce

Automates actionable customer insights in under 5 minutes, surfacing key trends and issues through AI clustering, and prioritizing feedback by customer attributes.

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CustomerIQ

Automatically extracts and analyzes customer feedback from multiple sources, providing actionable insights to drive revenue and inform product decisions.

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Medallia

Uncovers critical insights from every interaction, providing a single source of truth for businesses to drive meaningful change and improve experiences.

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Syncly

Centralizes customer feedback, analyzing sentiment trends and flagging critical issues in real-time, enabling data-driven decisions to improve customer experience.

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Iterate

Unifies customer insights across teams, providing a single platform for gathering and analyzing feedback to inform customer-centric decision making.

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Olvy

Automatically gather and analyze customer feedback from multiple sources, transforming raw data into actionable insights with AI-powered summaries and reports.

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SurveyMonkey

Create surveys with AI-powered guidance, using pre-built templates and integrations with over 100 apps, to gather data and drive business results through insights.

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Canny

Centralize customer feedback, analyze and prioritize requests, and create public or private roadmaps to build a better product roadmap, all in one place.

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Sprig

Uncover user feedback trends, make data-driven product decisions, and improve user experience with AI-powered surveys, replays, and feedback analysis.

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Qualli

Automates feedback collection, sentiment analysis, and tagging, providing a centralized platform for real-time user insights and informed decision-making.

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Kraftful

Analyzes customer feedback from various sources, surfacing actionable insights, sentiment trends, and pain points to inform product development decisions.

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Pulse Insights

Delivers nuanced customer insights through contextual microsurveys, omnichannel collection, and AI-driven analysis, enabling data-driven actions and personalized experiences.

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Reputation

Aggregates internal and external data from hundreds of sources, providing a comprehensive view of a brand and predicting consumer expectations with AI-driven insights.

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Voicepanel

Automates qualitative research with AI-moderated interviews, instant recruitment, and language translation, providing rich customer insights at a lower cost and faster pace.

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Formaloo

Create engaging, customizable surveys with infinitely adaptable blocks, insightful dashboards, and seamless workflow connections to gather actionable customer insights.

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Monterey AI

Automates collection, analysis, and action on customer feedback from various data sources, enabling data-driven decisions and optimized product development.

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Verint

Modular, future-proof platform integrates multiple AI models to enhance customer engagement and business results, with flexible architecture for seamless integration.