Question: Do you know of a platform that can integrate with disparate data sources and provide predictive analytics for customer loyalty and retention?

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Tealium

Tealium has a customer data platform that captures customer data in real time and offers a unified customer view across all touchpoints and systems. With pre-built connections to more than 1300 systems and tools, it can help businesses understand their customers and grow through data-driven insights. It's particularly good for loyalty and retention, so it's good for any size business.

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Faraday

Another good option is Faraday, which focuses on predicting customer behavior. It can consume data from many sources to offer a unified view of customer behavior and offers features like adaptive discounting, content personalization, lead scoring and churn prediction. Faraday has strong security and privacy controls, along with AI smarts, so it's a good option for businesses that want to improve customer loyalty and retention.

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Insider

If you want a very personalized and AI-infused option, Insider offers 360° customer profiles and predictive behavior analysis. It can connect to more than 100 data sources and touchpoints for detailed audience segmentation and journey orchestration. Insider has reported strong ROI and average order value improvements, so it's a good option for businesses trying to improve their customer retention.

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CrossEngage

Last, CrossEngage is designed to maximize customer lifetime value with a 360° view of every customer. It includes no-code predictive modeling, intelligent audience management and cross-channel campaign management. By creating custom predictive audiences and activating them in all systems and channels, CrossEngage can help businesses optimize retention activities and improve customer loyalty.

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