Question: How can I implement a personalized customer service experience for my online store without breaking the bank?

First up is Siena, an autonomous customer service platform that marries human empathy with intelligent automation to provide customers with personalized, efficient experiences. It handles omnichannel interactions, personalization and ecommerce integrations with Shopify and Zendesk. Siena automates tasks like order tracking and shipping status updates so you can free up staff for more important work and keep customers happy.

Another strong contender is Verloop, a conversational AI platform for automating customer support. Verloop.io features automated chat and voice support, agent empowerment tools and contextual conversations. It also handles multilingual support and real-time monitoring for faster response times and higher customer satisfaction.

If you're looking for something more focused, Rep AI is an AI chatbot that integrates with Shopify and can handle the vast majority of customer inquiries. It can offer personalized advice and product recommendations, and can re-engage shoppers who abandoned their carts. Rep AI supports multiple languages and can integrate with other e-commerce tools, making it a good choice for sales and support optimization.