Question: I'm looking for a no-code solution to automate customer service and engagement, without requiring IT involvement.

If you're looking for a no-code way to automate customer service and engagement, Netomi is a top contender. The platform uses AI to manage customer interactions across email, chat and social media touchpoints, with real-time omnichannel intelligence and a no-code workflow builder for customization. It integrates with existing CRM and business systems. Netomi customers have reported an increase in support team capacity, resolution rates and a decrease in support costs.

Another top contender is Chaindesk, a no-code platform for creating custom AI chatbots trained on your own business data. It taps into generative AI technology like GPT-4 for more accurate and secure responses. Chaindesk lets you import data from a variety of sources, customize the chatbot's persona, and deploy it to websites and other tools. Features include instant answers, omnichannel conversations and AI-powered email support. It's a good option for businesses looking to improve customer support and internal team workflows.

Kommunicate is another option. The platform uses generative AI to automate customer requests and speed up response times. It supports more than 100 languages and spans multiple channels. Features include personalized experiences, omnichannel integrations and enterprise-grade security compliance. Kommunicate offers different pricing tiers, so it's an option for businesses of all sizes looking to improve their customer service operations.

Last is Ultimate, which offers a full-featured bot with its generative AI bot, UltimateGPT, and a no-code interface for custom dialogues. The platform integrates with any CRM and offers analytics to fine-tune conversation performance. Ultimate is designed to automate repetitive tasks, improve customer satisfaction and increase agent productivity. It's a good option for businesses that want to scale their support operations.