If you want to manage customer interactions and build better relationships, Haptik is a good choice for a more powerful tool. It's got a Conversational CRM that uses generative AI to manage customer lifecycles in a variety of industries. With tools like Gen AI Web Q&A, a sales assistant, smart analytics and multichannel support, Haptik can help businesses improve customer satisfaction and operations.
Another good choice is Kustomer, an all-in-one CRM tool with features like omnichannel messaging, a single customer view and AI-powered automations. The tool is designed to help agents work more efficiently and customers get better support through proactive support, business process automation and more advanced reporting. It's flexible and integrates with more than 60 other apps, so it's good for businesses of all sizes.
Freshworks is another strong contender, with a collection of AI-powered business tools including Freshdesk, Freshservice and Freshchat. With its Freddy AI engine, Freshworks automates processes, offers customers self-service options and provides insights to improve customer service and overall efficiency. It's good for businesses that want to simplify operations and improve customer relationships through a variety of support channels.
For a more focused approach, Verloop offers a conversational AI platform that automates and personalizes customer support. With automated chat and voice support, agent empowerment tools and multilingual support, Verloop can help businesses deflect support requests, respond faster and improve customer satisfaction across a range of industries.