Question: I need a system that can help me manage big data, improve IT support, and enhance customer communications using generative AI.

Aisera is a broad Generative AI platform that automates work in many areas, including IT, HR, customer support, sales and operations. It offers tools like AiseraGPT for automating tasks, AI Copilot for proactive concierge services, AI Search for enterprise-wide search and Agent Assist for agent productivity. With its domain-specific Large Language Models (LLMs), Aisera offers fast access to information, automates mundane tasks, and ensures security and privacy with its TRAPS approach.

For customer support, Forethought offers an AI-powered platform that automates mundane tasks and boosts resolution rates. Its tools include Solve for automated responses to simple questions, Triage for sending tickets to the right agents, Assist for AI-created ticket summaries and Discover for optimizing workflows. Forethought integrates with big helpdesks like Zendesk, Salesforce and ServiceNow, and promises big returns on investment and better productivity.

Ultimate is another powerful customer support automation platform that uses generative AI to handle more than 60% of support requests. It offers UltimateGPT for answering FAQs, Dialogue Builder for custom dialogues, Backend Integrations for personalized responses and an Analytics Suite for optimizing performance. Ultimate integrates directly with any CRM, so businesses can automate complex use cases and scale support operations efficiently.

For a more developer-focused approach, Abacus.AI offers a platform to create and run applied AI agents and systems at scale. It includes products like ChatLLM for creating end-to-end RAG systems and AI Agents for automating complex workflows. Abacus.AI offers predictive and analytical capabilities, making it a good fit for companies that want to improve customer service, optimize operations and predict sales and revenue.