Question: Is there a platform that can provide live call transcripts and analytics to improve customer interactions?

Cresta is a generative AI platform for optimizing contact center performance. It offers conversation intelligence, agent assist, virtual agent abilities and a no-code command center. Cresta can be integrated with many contact center platforms, offering real-time advice and AI-powered tools to analyze conversations and deliver better business results. That can mean better sales, customer service, retention and collections.

Eclipse AI is an omnichannel voice of customer data analysis platform that aggregates and analyzes customer interactions from multiple sources. It offers omnichannel data analysis, AI-powered decision-making and integration with more than 50 tools. Eclipse AI helps businesses maintain consistency across multiple locations and channels, improving portfolio profitability by streamlining and making sense of customer voice data.

CallTrack offers call tracking and analytics with features like personalized IVR messaging, call recording and transcription. It offers a centralized dashboard to manage calls, texts, chats and web form submissions, with real-time call and return on investment reporting. The platform is geared to fine-tune phone calls and marketing campaigns, so it's good for businesses of all sizes.