Question: Do you know of a tool that offers interactive order tracking and reduces support costs?

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Narvar

If you're looking for a tool that offers interactive order tracking and reduces support costs, Narvar is an excellent option. Narvar's post-purchase platform provides a range of features, including AI-powered estimated delivery dates, proactive multi-channel order messaging, and engaging order tracking experiences. The platform also includes tools for managing returns and exchanges, which can help streamline processes and reduce support queries. By integrating with over 300 carriers and 50+ eCommerce and Order Management Systems, Narvar can significantly increase conversion rates and reduce WISMO calls.

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AfterShip

Another robust solution is AfterShip, an all-in-one post-purchase customer experience platform that covers everything from shipment tracking to returns and warranty automation. AfterShip connects to 1,171 carriers worldwide and integrates with major eCommerce platforms and apps. Its AI-powered delivery date estimates and proactive shipment tracking can help reduce support costs and improve overall customer satisfaction.

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DispatchTrack

For those focused on last-mile delivery management, DispatchTrack offers an AI-powered platform that optimizes delivery routes and tracks orders in real-time. With features like automated customer communication, real-time ETA tracking, and personalized notifications, DispatchTrack can help businesses lower last-mile costs and increase customer engagement. Its centralized reporting and analytics also provide valuable insights to optimize operations.

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