Another strong contender is Dialpad, an all-in-one customer intelligence platform that's designed to improve communication, productivity and sales across all communication channels. Its AI tools, including Ai Voice, Ai Contact Center and AI Sales Center, automate tasks and boost deal close rates. With tools like AI Coaching Hub and proprietary generative AI, DialpadGPT, Dialpad offers strong customer engagement and ROI benefits, and is good for businesses of all sizes.
For a more complete AI-powered contact center, check out Genesys Cloud CX. The platform lets companies create great customer and employee experiences through omnichannel engagement, contact center optimization and end-to-end journey management. Genesys Cloud CX is a leader according to Gartner, IDC and Forrester, and more than 8,000 companies use it, so it's a good option for large businesses that need to scale and personalize interactions.
Last, RingCentral offers an all-in-one, AI-boosted cloud communications platform that combines employee and customer interactions into a single, unified system. With tools like RingCX for omnichannel contact center solutions, AI-first video meetings and a wide range of integrations with other business apps, RingCentral is designed to help you work better by simplifying communications and improving customer interactions.