Question: I need a solution that integrates with our existing software and provides personalized support to users, can you suggest something?

Zendesk is an all-in-one customer service software that uses AI to improve customer service interactions across multiple channels. It includes AI Agents to field customer requests, AI-powered Workforce Management to optimize staffing levels, and Personalization integrations to offer a unified experience. It's highly flexible, scalable and customizable, so it works with businesses of all sizes.

Another powerful option is Khoros, which offers a personalized support experience platform using generative AI and automation. It offers a single support interface, omnichannel views, conversation analysis and industry-specific guides. Khoros focuses on providing smooth and efficient support experiences, which is what customers expect from digital-first interactions.

If you want a tool that integrates with your existing live chat software like Intercom, Zendesk or HubSpot, My AskAI can deflect up to 75% of support requests. It offers automated content integration, instant verified AI answers and customizable chatbots that support multiple languages. The tool is designed to cut support costs without hurting customer satisfaction and efficiency.

SearchUnify is another good option, offering a unified cognitive platform that can improve enterprise search, customer support and self-service with AI and machine learning. It offers intelligent cognitive search, real-time analytics and personalized customer service experiences, and integrates with tools like Salesforce and Zendesk. It can lower average handle time and improve customer satisfaction.