Question: How can I improve efficiency and customer satisfaction in professional services delivery, and is there a platform that can help?

To boost efficiency and customer satisfaction in professional services, there are a number of platforms that can help. One top choice is Zendesk. This all-in-one customer service software uses AI to personalize interactions across text, mobile, phone, email, live chat and social media. It includes AI Agents to answer customer questions, AI-powered Workforce Management to optimize staffing, and AI-based Quality Assurance to improve interaction quality. That means it's a flexible and customizable way to run customer service operations, with an average return on investment of 286% over three years.

Another good option is Freshworks. Freshworks is a collection of AI-powered business software designed to improve customer service, IT and sales. With products like Freshdesk for unified customer support, Freshservice for IT operations and Freshchat for conversational support, it's designed to simplify operations and improve relationships with customers. The Freddy AI engine automates tasks and offers insights to help operations run more smoothly and to increase engagement and satisfaction.

Kustomer is another option. This all-in-one CRM platform is designed to provide better customer service with features like omnichannel messaging, a single customer view and AI-powered automations. It's designed to increase agent productivity and customer satisfaction while lowering operational costs. With a wide range of integrations and flexible pricing, Kustomer is a good fit for businesses of all sizes looking to advance their customer service.

For a broader suite of tools, Planview has a variety of options including Professional Services Automation (PSA) designed to improve efficiency and customer satisfaction. The company's software uses AI to help organizations make strategic decisions and to overcome common problems like slow time-to-value and underutilized capacity. With more than 4,500 customers around the world, Planview is a serious option for companies that want to succeed with transformation and improve their services delivery.