Question: I want to improve my guest ratings, is there a platform that can help me provide a better experience for my guests?

If you want to boost your guest ratings, TrustYou has a full guest experience solution. Its technology includes a Customer Experience Platform (CXP) that processes guest surveys and reviews to improve quality and rankings. TrustYou's AI-powered feedback responses and chatAI Platform also let you personalize recommendations to guests for a more engaging booking experience and higher satisfaction.

Another good option is Welcome Compass, which offers personalized digital welcome guides for short-term rentals. The service uses AI to generate customized house guides, local tips and even instant chat. It integrates with common Property Management Systems so you can easily manage and personalize the guest experience across different devices.

MARA is an all-in-one review management system that uses AI to generate personalized responses and analyze reviews. The tool lets hotels manage reviews from multiple sources, supply smart snippets for common praise and complaints, and maintain a consistent brand voice. MARA's features can help improve customer interactions and ratings by automating responses.

For a more targeted review response service, Viff offers AI-powered responses based on each guest's feedback. Viff integrates with any website or Property/Reputation Management System and supports more than 20 languages. Its consistent, polite and context-aware responses help you maintain a good online reputation and free up time for managing guest feedback.