Question: I'm looking for a platform that can analyze customer reviews and feedback from multiple sources to improve hotel reputation.

If you're looking for a system that can process customer reviews and feedback from across the internet to help hotels manage their reputation, TrustYou is a good option. It has a Customer Experience Platform (CXP) that aggregates surveys and reviews from across the web to help improve quality and search rankings. It also uses AI to help hotels respond to feedback and to target marketing campaigns. That can help hotels respond to customer feedback and offer better experiences.

Another good option is Reputation, an online reputation management system that collects internal and external data from hundreds of sources to give a brand a 360-degree view. With tools for consolidating feedback from multiple channels, AI-powered insights and competitive benchmarking, Reputation can help companies turn customer feedback into insights, improve local search engine optimization and improve customer satisfaction.

Feedback also has an AI-powered review system geared for hotels. It can help hotels analyze feedback and spot trends to improve service quality and guest satisfaction. It includes features like interactive AI conversations, automated responses and competitive analysis, so hotels can better understand what customers are saying and take action.

Last, InMoment is an integrated customer experience system that uses AI to collect and link different sources of data. It includes AI-powered surveys, reputation management and sophisticated analytics to give companies a better idea of what's going on with customers. The system can help hotels integrate omni-channel experiences and predict what customers want to do, so hotels can take action to fix experience problems.