Question: Is there a hotel operations tool that can help me improve guest services, manage group bookings, and increase direct bookings?

The first, Innkeeper, is an all-in-one management system that combines software and AI tools to help hotels run better and make more money. Innkeeper features include real-time competitor rate monitoring, an AI-powered front desk system and a direct booking engine with demand forecasting. It also includes marketing and operations tools to handle group bookings and optimize direct booking rates. It integrates with existing PMS systems and comes with a 30-day money-back guarantee.

Another strong contender is Asksuite, which is geared to help you improve service experiences and reservation sales productivity. Asksuite uses AI booking assistants, omnichannel inboxes and inbound reservation CRMs to handle communications across email, Facebook and WhatsApp. The system is designed to increase direct bookings and to help you better manage your reservation team, so it's a good choice if you want to improve guest services and revenue.

If you're more focused on improving customer satisfaction and guest experience, TrustYou has a suite of products including a Customer Experience Platform, Customer Data Platform and chatAI Platform. That lets you analyze and respond to customer feedback, improve quality scores and target marketing efforts. TrustYou is designed to streamline guest interactions and deliver high-quality experiences, so it's a good choice for hospitality companies trying to improve customer satisfaction and loyalty.