Question: I'm looking for a platform that helps dealerships manage customer communication and online reputation in one place.

If you're looking for a platform that centralizes customer communication and online reputation management for dealerships, Kenect is a full-featured option. Kenect's communication abilities include texting, review management and video chat, all powered by AI. It also integrates with more than 100 dealership systems for payment collection, lead generation and social media publishing. The platform is designed to free up time and increase revenue, with customers reporting an average revenue increase of 6% and a more than 260% increase in qualified leads.

Another strong contender is DriveCentric, an AI-infused CRM designed specifically for automotive dealerships. It marries sophisticated AI with a user-friendly interface to help build stronger relationships. DriveCentric features include a data warehouse, a partner API for integration, personalized videos and dynamic customer segmentation. The platform also supports digital retailing workflows and has advanced marketing abilities, making it a powerful tool to improve dealership operations and customer satisfaction.

If you prefer a more streamlined approach to managing leads and customer communication, Podium is an adaptable AI-powered option. Podium centralizes lead sources, automates responses and enables personalized messages and review management. The platform integrates with more than 200 third-party apps and includes features like AI-powered employee tools and mobile-based payment processing, so it's a good fit for businesses looking to improve lead capture and customer communication.

Birdeye is another platform worth considering, focusing on review management and messaging. It helps multi-location businesses maintain a strong online presence with tools for managing reviews on multiple sites, social media management and listings management. Birdeye integrates with more than 3,000 CRMs and apps, offering AI-powered insights to help drive growth and improve the customer experience.