Qualtrics is an experience management platform that uses AI to give companies insights they can act on in customer, employee and market research. It offers suites for Customer Experience, Employee Experience and Strategy & Research, with tools like Conversational Feedback and Text Analytics Insights. The platform can help companies turn data into personalized experiences and make decisions that drive growth.
Monterey AI is a product insights platform that uses AI to help companies make data-informed decisions and improve customer satisfaction. It can extract insights from sources like user feedback, tickets and surveys without requiring programming skills. With tools like Classify + Triage and Q&A + Analyze, Monterey AI is geared for product managers and customer success teams trying to improve customer satisfaction and product development.
EXL offers an enterprise solution that combines data and AI to improve customer experience, profitability and growth. It offers services like data analytics, generative AI and digital transformation consulting so companies can make better decisions and improve customer experience. That makes EXL a good option for companies trying to unlock customer insights and optimize operations.
InMoment offers an integrated customer experience solution that uses AI to collect and link unstructured and structured data from many sources. It includes AI-powered surveys, reputation management and advanced analytics to help teams unify omni-channel experiences and predict customer intent. The broad platform is recognized by Gartner and Forrester, and has been credited with revenue growth and profitability improvements.