Question: Is there a customer service software that offers customizable call queues, call recording, and voicemail messages for a virtual call center?

Another top option is Five9, a cloud-based contact center solution that uses AI and automation to help improve customer experiences. It offers features like call recording, geo-redundancy, dialer, workforce engagement and interaction analytics. Five9 also integrates with popular CRM systems like Salesforce and Microsoft, so it's a good option for companies of all sizes.

Nextiva is a unified business communication platform that spans voice, video, chat, social media and email conversations. It offers agent tooling with AI-powered knowledge base, secure payment assist and automated dispositioning. Nextiva also offers customizable reports, real-time dashboards and intelligent routing for agent calls, so it's a good option for improving customer service and communication.

If you're looking for a more advanced AI-driven option, you might want to check out Voiso, which automates workflows and integrates with a variety of tools like Hubspot CRM and Salesforce CRM. Voiso's features include an AI-powered dialer, real-time dashboards and proprietary speech analytics. It offers omnichannel support and global support with local numbers in more than 140 countries, so it's a good option for teams that want to boost productivity and efficiency.