ServiceBell

ServiceBell is an allbound platform for inbound and outbound success, powered by first-party intent. It lets you identify website visitors, engage with them in live chat, and cold call with its AI parallel dialer. The platform is designed to unify inbound and outbound efforts, synchronizing cross-channel interactions to drive pipeline creation.

ServiceBell offers a range of features to help you engage with customers in a more personalized way:

• Parallel Dialer: Power or parallel mode, voicemail drop, number rotation, and spam monitoring.
• Spotlight: Real-time alerts when high-value accounts and contacts visit your site, letting you engage with them through custom journeys and chatbots.
• Video Chat: Proactive and reactive video, audio, or text interactions on your website, with features like screenshare and annotation.
• Alerts: Custom notifications for individuals and teams, sent in-app, by mobile, or through Slack.
• Routing: Custom rules to route visitors to the right representatives based on account owner, territory, and industry.
• Scheduling: Create round robin or personal meeting links, integrated with your calendar and sent through chat.
• Sequencing: Send accounts and contacts to email and LinkedIn sequencing tools, with contact clickthrough detection and sequence traffic alerts.
• Journey Builder: Custom journeys for different web experiences, including CRM record updates and pre-recorded videos.
• Advertising: Synchronize account lists with your advertising platform, using custom 1st-party intent.

Pricing tiers include:

• Spotlight: $250 per month (annually billed), including unlimited accounts and 10,000 reveals per month.
• Outbound: $500 per month (annually billed), including AI parallel dialing and virtual salesfloor, with three seats and additional seats available at $200 per month.
• Inbound: $2,000 per month (annually billed), including live chat, co-browsing, journeys, scheduler, and AI chatbot functionality, with unlimited Spotlight accounts and 20,000 reveals per month.

ServiceBell offers enterprise-grade security, white-glove onboarding, custom integrations, and advanced analytics to ensure a personalized customer experience at scale.

Published on July 10, 2024