Question: Is there a platform that offers personalized customer experiences through omnichannel pipeline generation and live video engagement?

If you're looking for a platform that can help you deliver personalized customer experiences through omnichannel pipeline generation and live video engagement, 11Sight could be a good fit. It uses AI-powered live video chats to capture and qualify leads, then route them to live conversations with sales teams. It offers smart lead routing, one-click video calls, and coaching and analytics. The platform is designed to help streamline the sales process and personalize the customer experience across marketing, sales, customer success and revenue operations.

Another option is INSIDE, which offers a customer engagement platform. It combines live chat, messaging and AI to personalize interactions across multiple digital touchpoints. Features include live sentiment analysis, social messaging, virtual selling and a shoppable video feed. INSIDE is geared for industries like luxury retail and automotive, but offers custom pricing for businesses with different needs, and is designed to help businesses improve customer service and conversions.

Vidyard is another option worth considering, especially if you want to use video in your customer engagement. It offers AI-powered video messaging and hosting so you can create personalized sales videos at scale. Vidyard also offers digital sales rooms, AI script generation and automated outbound sales, which can help accelerate your sales pipeline and deliver a better customer experience. It integrates with tools like Gmail and LinkedIn, so it's adaptable to a wide range of industries and company sizes.

If you're looking for a more general-purpose customer data management and personalization option, check out Insider. It's a customer data platform that collects customer data and uses AI to predict behavior, and it offers 360° customer profiles and journey orchestration across multiple touchpoints. Insider spans a range of industries and touchpoints, including web, email and conversational CX, and is designed to help businesses deliver more personalized customer experiences and drive growth and revenue.